Resources for hotel operators

Reference material for the people running the property. Specific enough to act on, and written to be useful whether or not you ever use our software.

Operations

Writing a cancellation policy that holds up
The clauses that decide whether a cancellation charge sticks, the measurement point most policies get wrong, and how corporate terms differ from leisure.
7 min read

Revenue

ADR, occupancy and RevPAR, without the jargon
What the three numbers actually measure, why RevPAR moves when neither of the others seems to, and the questions to ask when it drops.
8 min read

Templates

The SOPs every hotel should have written down
A working checklist of the procedures worth documenting, what each one must contain to be useful, and the sign that yours are out of date.
9 min read