Terms of Service

These terms are between SOYL Cloud and the organisation whose staff use the service. Creating an account means accepting them. If you are accepting on behalf of a company, you are confirming you may bind it.

A service that answers questions from documents you upload, citing the passage each answer came from. During the pilot period the service is provided free of charge and without a committed availability target, and we will tell you before that changes.

We may change how the service works. Where a change removes something you rely on, we will give you thirty days’ notice by email.

You retain all rights in the documents you upload and everything derived from them. We do not acquire any licence to them beyond what is needed to run the service for you: storing them, indexing them, and sending the relevant parts to our model provider to answer your questions.

We do not train models on your content, and we do not permit our providers to. This is a commitment rather than a current practice we might revisit — if it ever changes it will require your explicit agreement first.

That you have the right to upload what you upload. That you do not upload material you are contractually or legally barred from processing this way.

Keeping your credentials secure, and removing access for people who leave. You are responsible for what is done under your accounts.

Minimising personal data. SOYL is built for operational documents — SOPs, contracts, policies, standards. It is not built to be a store of guest records, and uploading a guest database into it would be a poor use of it and a significant obligation for you.

The service produces answers using a language model. It is designed to cite its sources and to say when it has nothing, and it is tested against that. It can still be wrong.

Answers are not legal, financial, safety or medical advice. They are a faster way to find what your own documents say. Where an answer matters — and in a hotel, safety and licensing answers always matter — check the cited source. That is why every answer carries one.

Nothing in the service replaces your obligation to keep your own documents accurate and current. An answer drawn correctly from an out-of-date policy is an out-of-date answer.

You agree not to:

• attempt to access another customer’s data;
• probe, scan or load-test the service without written permission;
• use it to generate content that is unlawful, or to make decisions about individuals that you would not be able to explain to them;
• resell access, or use it to build a competing service.

Security research is welcome. Write to ryan.gomez@soyl.cloud first and we will not pursue you for good-faith testing under an agreed scope.

We aim for the service to be available whenever you need it, and during the pilot we do not offer a contractual uptime commitment. We will tell you about planned maintenance in advance where it will be noticeable.

Support is by email to ryan.gomez@soyl.cloud.

You may stop using the service and close your account at any time, for any reason, without telling us why.

We may suspend an account that is being used in breach of section 6, or where continuing would put other customers at risk. Except where the risk is immediate, we will tell you first and give you a chance to fix it.

On termination you can export your data. We will provide your documents and your question history in a usable format on request within thirty days of closure, after which everything is deleted as described in the Privacy Policy.

Neither of us excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.

Subject to that, and because the service is currently provided free of charge, our aggregate liability to you is limited to ten thousand rupees. Neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue or anticipated savings.

If we begin charging you, this clause will be replaced by one proportionate to what you pay, agreed in writing.

These terms are governed by the laws of India, and the courts of Bengaluru have exclusive jurisdiction. Before either of us starts proceedings, we agree to spend thirty days genuinely trying to resolve the matter by discussion.

We will email you at least thirty days before a material change takes effect. If you do not accept it, you may close your account and export your data under section 8, and the change will not apply to you in the meantime.

Customers processing personal data through the service should also read the Data Processing Addendum, which forms part of this agreement.